When I plug the CAT5 back in I can log in and inspect the event log. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. 0. The information I’ve read about it. For the last two weeks or so, I've been experiencing packet loss and latency issues. 5 29 256 qam 14 6 251000000 -4. Faults or Outage. . net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. Joining in. Hi forum. Now that the maintenance is done I'm having intermittent drop outs and lag. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. Unfortunately, they are back. Changed hub. They are used by your service provider to evaluate the operation of the cable modem. on 23-06-2020 07:01. Been having issues with my Internet for 4 weeks now. 168. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. . ANY packet loss while gaming causes rubber banding and disconnections. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. called VM and the automated system said they needed to send a signal to the kit, did. on 04-05-2023 11:40. I need to look at new options as its effecting my work with currently working from home. Started to notice problems when I was unable to sync to server on farm sim 22. We would like to show you a description here but the site won’t allow us. this issues started a few days ago , the internet was cutting out and then coming back. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. It monitors your connection 24/7 and provides diagnosis of any. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. for almost 2 years now on the VM100 package I’ve worked from home with no issues. Unusual Data on my Virgin Media Hub. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. but it has stabilised to this point since 16/06/22. switched it off for 10 mins and then turned it back on etc etc. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. Hi all, I am having an issue with my broadband. 0; The statuses listed show the connection state of the cable modem. The 3. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. 4. Re: Broadband service has hit a new low. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. CM restarted itself while I was at home during the day on Tuesday 8th. #1 · Jul 15, 2012. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Would it be possible to look into this for me, thanks. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. notice. My internet connection drops almost every day. checked that there is no issue in our local area and the other checks via. We've already. 1 router mode or 192. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. Nightly dropouts, WiFi and Ethernet, Hub 3. 1;CM-VER=3. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. 4GHz and 5GHz but not much has changed. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. and tells you. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. The statuses listed show the connection state of the cable modem. NickRaske. Gosh no wonder the service is unstable. . Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. SpeedI have power cycled the Hub, and run it with and without the attenuator. Forgetting the networks on all of my devices after making any change. 16 posts · Joined 2012. All recent disruptions of service are fully VM fault. When i do a speed test on testmy. Hey Folks. Hi All, first post here, and its for syc timing errors. Using my own router with the Hub3 acting as modem mode. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. Sync Timing/RCS Partial Service failures every ~6 hours. Click on the “Upstream” tab, copy the text and paste into your reply. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. Virgin Media Packet Loss. The upstream stats aren't great and the 23. Schnief. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. I am hoping to get some information on the problems I have been. 0. still getting the same issue. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. still getting the same issue. We would like to show you a description here but the site won’t allow us. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The numbers vary between 0. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. The numbers vary between 0. LAN login Success; 01/01/1970 00:01:35. 0 hub seems also to have very low range since I get only about 20 Mbps on. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 1;CM-VER=3. Tudor. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Please look out for my PM. Websites, Videos, Streaming all seem perfectly fine but. i called and went through the motions of. It is not normal to have that many “RCS partial service” errors in quick succession. 45 My normal upload. Client62. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. For service in Cantonese or Mandarin. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 1 38 256 qam 1 2 147000000 7. 0 Downstream channels. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Ubiquiti suggested as low as 15 seconds (the default was 600). 0. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Sorry to hear you are having issues with your hub rebooting itself. 3. The wifi speeds are good when it works but drops out many many times a day. I need to look at new options as its effecting my work with currently working from home. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Internet not been the same since the big outage. Re: Internet unstable since 23rd of January - Modem reports connection errors. Then sometimes it will just cut off completely and takes about 10mins too come back on. The connection from the outside service is a straight run of coax. Well guess what I have bought multiple modems and still have the same issue. Gateway IPv4 address is valid. 1 router mode or 192. Select all the text (Ctrl-A if using a keyboard), copy it. connected via a cable. Internet randomly dropping during day and night. Factory reset the Hub 3. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. 100. Cable team ran tests on my line remotely for a couple of days. Tudor. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). Hi All, first post here, and its for syc timing errors. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. No spitters or any other device in the line. 2. . i have rebooted all the kit. Options. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. 0; 10/05/2019 16:13:15: critical: No. Options. Disconnect all the connections and reconnect to be sure. Tuning in. on 16-03-2023 18:05. 7 34 256 qam 16 8 267000000 -7. My broadband drops out very regularly. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. 16 posts · Joined 2012. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. 0;. on 18-09-2021 10:22. I look to be having the same issues as others with Time Synchronization failures. These are the parts I could find, they were screwed into the end on the coaxial cable. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Call the service status line (0800 5610061) to see if there is a fault in your area. Try a 60 second pinhole reset of the hub and monitor progress. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. HHI114. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. 168. I'd appreciate any assistance. Check and made levels fine . We had 2 engineer visits: 1. 8 5120 64 qam 4 3 43100000 37. 0. Speed tests have varied (when the speed test has managed to connect. Yet my internet is still dropping. This makes work from home almost impossible, and my leisure time is. Power levels have been changed to spec. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. We would like to show you a description here but the site won’t allow us. I'm getting to the end of my rope with the tech service support I have so far received. 2016-11-16 11:56:51. 1. Reply. 27-03-2023 09:09 - edited 27-03-2023 09:13. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. 100. 168. Hi there, I'm in the GU52 postcode area. Make sure all cables and connections are tight and secure and not kinked. They are used by your service provider to evaluate the operation of the. My latency is 11ms and packet loss is 0. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. on 30-06-2022 14:21. 9. Current VM broadband only customer. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. 3 3588 5968 6 Locked 40. As per the title, wifi is fine. I set up a BQM last night and the results are unsurprising. There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). 1. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. I don't work for Virgin Media. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. Virgin media says everything is fine on their end. We custom make partials in house in our state of the art 10,000. 100. on 24-08-2022 11:48. . I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. RCS Partial Service; 12/12/2022 16:07:54. this issues started a few days ago , the internet was cutting out and then coming back. . Hi temjin1997! 👋 Welcome to the community - thank you for posting!. Hello, I recently got connected with Virgin Media broadband. Note: in the event of a power. I’ve either got a good service or no service. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. I called up Virgin support line who paid no attention to. SYNC Timing Synchronization failure - Loss of Sync. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. I'm getting a high number of uncorrectables and Loss of Sync errors. Hopefully someone can suggest a course of action. Patiently looking forward to a FTTP choice in my area. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. Hardware Version: V1. 70-5 Mbps download speed, paying for 50 Mbps. 168. 9) but after 20 or 30 seconds, it came back. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. 1;CM-VER=3. 0, apparently checked cable connections to the exchange and deemed all was well. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. When i do a speed test on testmy. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. Today - brief loss of connection at 11:. 168. Open a web browser and go to 192. My live BQM is in my profile I'm pleased to say. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. I have been having problems with my internet since April. 0. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. Dave. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. 0. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Will probably need a technician visit to resolve, unless there is a local area issue. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. I rang virgin media up 19 hours ago and they. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. Equipment is below. on 14-10-2022 17:17. I have a hub 3. Multiple hub 3 restarts. 06-05-2023 15:21 - edited 06-05-2023 15:37. 1;CM-VER=3. Engineer was out today and replaced the Hub 3. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. Or dial 611 from your Virgin Plus phone. 2. I am including the logs as well as the BBM stats. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. For the last month we are experiencing broadband outages and drops everyday. 38 UPLOAD Mbps 1. Options. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. . I'll investigate switching back to router mode tomorrow. Ran a dedicated line of RG6 quad shield. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. 1. This has been happening many times a day. I had Comcast come out 3 times to check my line. It began with significantly more violent packet loss, hourly outages etc. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. I've tried splitting the 2. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. . We would like to show you a description here but the site won’t allow us. 3 weeks ago. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. I have intermittent service drops and modem resets. We would like to show you a description here but the site won’t allow us. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. This log can be important to the service provider to help diagnose and correct problems, if any should occur. I contacted Vir. . Internet Still Randomly Disconnecting After Engineer Visit. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. I’m on a hub 3. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. 100. . The drops usually last less than 1 minute but can range up to 2 or 3 mins. (see bqm below). Has been a very busy week at work! But will be trying this over the weekend and then I will - 5406882Constant RCS partial service errors leading to being disconnected from whatever I'm doing. Im having an issue where my modem randomly restarts. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. I contacted Virgin by phone, but really got zero info. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Background below. 1;CM-VER=3. So for the last couple of months, the internet has been awful. But these RCS partial service messages are getting bad. Model: Deco X55. 1 modem mode. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. Notice atom errors. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. My upload remains in the 25-30mbps range. 2 weeks ago. Copy the text in the Direct Link box, beware, there may be more text than you can see. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I called Comcast and they sent a refresh signal but the issue remains. How to book a tech visit. and tells you of more local issues down to street cab/ postcode level. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Partial dentures are a great option for those people looking to fill and gaps in their smile. My understanding of 'RCS Partial Service' error messages is that this relates to a loss of. Check for local issues again on 0800 561 0061. This affects devices which are connected via WiFi and ethernet,. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . Thank you for replying Carley. Past few weeks now my internet connection just drops out. 032%. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. QuickStart, set up and connections. Checked the green box . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. For several weeks I have had short, but frequent, broadband outages. i called and went through the motions of. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. There was a storm a couple of months ago which knocked out old cable boxes. It ended up being a signal problem from one of the local substations. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. Setup. Arris SB6190 randomly restars. Serious Internet Issues. on 24-01-2023 16:31. I'll triple-check my coax connections but I'm pretty sure they're fine. Click on the “Upstream” tab, copy the text and paste into your reply. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. RCS Partial Service;;CM-QOS=1. Hello, Connection has been a bit iffy this week (which is unusual). The VM is still in router mode (pending task to change to modem mode). Simulacra said: I'm a virgin media customer too. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. We would like to show you a description here but the site won’t allow us. switched it off for 10 mins and then turned it back on etc etc. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. Please post a full set of stats, it looks like a circuit problem.